FAQs
Do You Have Any Questions?
Once you request a quote we will assess your needs and give you a call to confirm your bespoke needs. This means we can tailor all of our cleaning and facilities solutions in London to meet your exact requirements.
Next, we will contact you to verify your details. Once you have agreed to a site survey and accepted our quote that is best suited to you and your property, you’re good to go!
No, not at all! We understand that your needs and circumstances can change at any point! With this in mind, you can adjust your cleaning schedule at any stage, even if you need to cancel.
Yes, once your cleaner has been appointed, they will become your appointed cleaner. Of course, if you’re unhappy at any point or the standard of cleaning does not meet your expectations, please do not hesitate to give us a shout and we will resolve any issues straight away.
We have a strict vetting process that allows zero margin for error – this is an area of our business landscape that we absolutely refuse to compromise on.
For your peace of mind, we request that all contractors are DBS background checked, formerly known as CRB checked. This is done alongside any verification of references provided by the contractors, before being selected by Out of Hours.
When you sign up to our service we request a site visit so we can establish your needs. On that date you will meet your territory manager, who will work with you to build up a cleaning specification list for you building and provide an accurate quote which will be very near to the online estimate provided. We’ll then schedule a FREE trial clean or deep clean to get your commercial space looking incredible.
We’re always on the end of a phone to help with any queries you may have. We will get back to you as soon as possible. If your needs are more complex, just call us and we’ll do the rest.
We always link our clients with the most affordable cleaning contractors in London that share our ethos of excellence and honesty.
The timekeeping solution is an initiative that gives you peace of mind that your London cleaning company is monitored out of hours. It’s completely free for a minimum of one month and utilises modern technology to monitor cleaners clocking in and out, logging their time to the nearest second.
Our London cleaners also provide services within normal working hours.
We provide all new clients with a FREE Ipad which will be used as your administration cleaning management dashboard. This will allow you and your representatives to view the following information:
- See when Out of Hour cleaning staff come in and out
- Leave notes & messages
Track cleaning supplies - Leave reviews or feedback
- Review what tasks were completed.
Sadly, you may not. In the unlikely event that standards are not up to scratch, we can react promptly so it never turns in to your issue. Our Ipads are given in a robust durable wall mount and associated with a power supply via USB